Privacy Policy

TuneUp Osteopathy operates osteopathy clinics in Coolaroo and Epping, Victoria. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).

Through this website, we may collect personal information you choose to provide, such as your name, phone number, email address, preferred clinic and the content of your enquiry.

When you book an appointment, your booking details are collected through Cliniko, our practice management and online booking provider. Cliniko has its own privacy policy governing how it handles your data.

As part of providing osteopathic care at our clinics, we collect health information such as your case history, assessment findings and treatment notes. This clinical information is collected at the clinic, not through this website, and is stored securely in our practice management system.

Our website hosting provider may collect standard technical logs (such as IP address, browser type and pages visited) to operate and secure the website.

We use your personal information to respond to your enquiries, manage your appointments, provide osteopathic care, communicate with you about your care, and meet our legal and professional obligations (including record-keeping requirements that apply to registered health practitioners).

We do not sell your personal information, and we do not use your health information for marketing.

With your consent, we may share relevant information with other health practitioners involved in your care, such as your GP.

We may share information where required for funding arrangements you use, such as WorkCover, TAC, DVA or Medicare Chronic Disease Management, or where we are required or permitted by law to do so.

We use trusted service providers to operate our practice, such as Cliniko for bookings and clinical records, and email providers for correspondence. These providers are required to protect your information.

Your information is stored securely in our practice management system and email accounts, which are protected by access controls. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We retain health records for the periods required by law for registered health practitioners in Victoria.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact your clinic using the details below. We will respond within a reasonable time.

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the Health Complaints Commissioner (Victoria) at hcc.vic.gov.au.

TuneUp Osteopathy - Coolaroo
52 Westmere Crescent, Coolaroo VIC 3048
Phone: 03 7040 8188 · Email: elie@tuneuposteo.com.au

TuneUp Osteopathy - Epping
109c Miller St, Epping VIC 3076
Phone: 0402 555 093 · Email: Matt@tuneuposteo.com.au