Question 1

Do I need a referral?

Accepted Answer

No referral is needed for private osteopathy appointments. If you are attending under Medicare CDM, WorkCover, TAC, DVA or another third-party arrangement, please bring the relevant paperwork.

Question 2

What should I bring to my first appointment?

Accepted Answer

Please bring any relevant imaging, reports, referral letters, claim details, Medicare information, private health card and a list of medications if relevant.

Question 3

What do I need to do before my appointment?

Accepted Answer

New patients will receive a new patient form before their initial appointment. Please complete it before you arrive where possible so your osteopath has the relevant background information.

Question 4

How can I pay?

Accepted Answer

Payment can be made by cash or card. Private health rebates may be available depending on your level of cover, and HICAPS is available for on-the-spot claiming.

Question 5

Do you accept private health?

Accepted Answer

Yes. Private health rebates may be available depending on your level of cover. HICAPS is available for on-the-spot claiming.

Question 6

Do you accept WorkCover and TAC?

Accepted Answer

Yes, TuneUp Osteopathy can assist patients with approved WorkCover and TAC claims. Please bring your claim details to your appointment.

Question 7

Can I attend under Medicare CDM?

Accepted Answer

You may be able to attend under a Medicare Chronic Disease Management plan if you have a valid GP referral.

Question 8

Do you treat sports and gym injuries?

Accepted Answer

Osteopaths commonly assess and manage sporting and gym-related muscle and joint presentations. Your management plan will depend on your assessment findings, goals and activity demands.

Question 9

What happens during an initial consultation?

Accepted Answer

Your osteopath will take a detailed history, assess your movement and symptoms, discuss likely contributing factors, provide treatment where appropriate and discuss a plan for next steps.

Question 10

Do you provide exercises?

Accepted Answer

Where appropriate, your osteopath may provide exercises or movement advice to support your management plan.

Question 11

Which clinic should I book at?

Accepted Answer

You can book at the clinic that is most convenient for you. Dr Elie Mokbel consults at Coolaroo and Dr Matt Tancevski consults at Epping.

Frequently asked questions

Book at the clinic that suits you.